Shipping Policies

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping

We offer domestic shipping by Canada Post tracked parcel. 

Free shipping is available on Canadian orders over $60 using code FREESHIP at checkout.

 

Local Delivery

Free local delivery is available for orders within 10km radius of our home studio in Stony Plain.

Deliveries are made from 9am to 5pm on weekdays. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

Local Pickup

You can skip the shipping fees with free contactless local pickup from our home studio in Stony Plain. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am to 8pm any day of the week. Your order will be left in the provided contactless pickup spot listed in your detailed pickup email during these hours.

International Shipping

We also offer international shipping. 

Shipping charges for your order will be calculated and displayed at checkout. If they are not displaying, please contact us for a custom shipping quote at info@cleverarrow.ca 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Clever Arrow is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@cleverarrow.ca with your name and order number, and we will look into it for you.